Over the years, our customers have asked us excellent questions about cleaning and restoration. We have done extensive research to make sure our customers are well informed about their home, health, and surrounding environment. We have put together an information center where we are able to constantly update with additional answers to help our valued customers. If you have any questions that you do not see here please write us an e-mail or give us a call and your question may be posted in our information center to help future customers with a similar question or problem. 




Do you have a question about cleaning or restoration that needs an answer.  Send us an e-mail and we might have an answer for you.






How often should I Clean my Carpets? 

 That question will depend on the amount of traffic on the carpet. No two homes are exactly the same. Here is a simple rule to follow, if you have light to medium traffic you would want to clean your carpets an average of once every 6 to 12 months. However, if your carpets take a good beating you might want to consider a schedule of 3 to 6 months. It is ideal for your carpets to be steam cleaned by a professional, with a deep soil, hot steam extraction. This process will thoroughly clean deep down to the fibers and extract all the soils, leaving you with a clean, fresh, and rejuvenated carpet. 
     A good habit to get into would be regular vacuuming. Although our industry recommends an average of four to five times a week, in an ideal world the best maintenance would be to vacuum every day. Unfortunately, because this task is too labor intensive in our busy lives, carpet cleanliness isn't always a priority. If you happen to have the time there are benefits to a weekly vacuuming.  It will extend your carpets life, cut back on soil and keep everyone healthy and happy. But even if it looks great, what you can't see can hurt you. Particles of dry soil will work themselves down into the bottom of the pile, becoming harder to remove and as time passes the dirt will settle comfortably into hiding places. High-traffic areas are particularly susceptible. Daily vacuuming can go a long way to extending your carpet's life. To do all you can to keep your carpets fresh, clean, and new looking make these tips your habit. If your carpet wins, your budget wins and eventually you come out a winner.
1. Try to go the extra mile when you shop for a vacuum. Cheap vacuums don't reach down deep, so while it may look OK, it won't keep your family as healthy as possible.
2. It is always recommended that you use the correct vacuum tools to care for your floor covering. Thick, loop pile, if brushed the wrong way, can shorten a carpet's life. Combination beater/brush bars agitate pile and loosen it down deep for removal. It might make it easy on you if you describe your carpet type to your vacuum salesperson for the right fit.
3. We live in a bag less world, but keep in mind that replaceable paper bags do a more efficient job in trapping dirt particles. If you find bags that trap particles smaller than two microns, you've got a winner. Oh, and don't forget to replace bags when they're between 1/2 to 2/3 full. This will give you maximum efficiency.
4. If your vacuum has an adjustable height mechanism, try to start at the highest setting then lower it until it just touches the pile. The vacuum should slightly vibrate the carpet. Setting the brushes too low and you'll work against yourself. Not only will it make you tired, but it will slow the motor and it will force you to replace the machine too soon.

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 Does Schotchgard really work? 

      Yes, Scotchgard really does work. One thing to keep in mind is that no carpet remains stain repellent forever. After regular walking and every day use the Scotchgard wears off. The objective of Scotchgard is to buy you time to clean or absorb the spill due to accidents. Think of stain protection as a form of temporary carpet bodyguard. Although stain protection helps you with that wine accident or your child's snippy cup spill that happens to be right in the center of the living room, it does not last forever and should be applied after every professional cleaning.

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I need to replace my carpets, but i am not sure what type of carpet is good for me? 

     Choosing to replace your carpet is probably one of the biggest expenses you'll incur in your home.  Pick the wrong type of floor covering for your lifestyle and it could come back to haunt you or worse, choose a bad color and you'll live with the consequences for years to come.  Now that you have reflected upon the magnitude of your decision, here are things you might want to keep in mind.
  1. Before you decide which carpet to order, know the answers to these questions:  How heavy will foot traffic be? How will the room be used?  Will the room be for the family's activity center?  Will the room have an outside access? This increases the soil entry to the room. Is the room in direct contact to sun light?
  2. Keep your budget in mind when selecting the grade of the carpet or the padding. Don't spend a fortune if your plans call for moving in 2 to 3 years. If you choose to stay, the proper padding thickness can make all the difference in the world.
  3. Do not always put your faith in the carpet store salesperson. They are just that, sales people. Some are interested more in the sale then your needs. That said, be cautious if a salesperson tries to divert you from your original objective, especially if it's too far from what you are seeking.
  4. Here is the part you really need to comprehend.  Knowing material can be a bonus when picking your carpet.  Review the facts before you shop.  Please check our section on Todays Carpet Fiber so you can be well informed on your next major investment.

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My family has Allergies.  What is better carpet or hard floors?

      This is probably the most asked question lately. We had a very interesting article in our monthly newsletter and it might shed some light on this topic for you. "How many articles have you read that sing the praises of replacing carpet with hard surface floors to keep allergens away?" At first, we thought the trend to hard surfaces had merit, but of late, scientific research has begun to turn this theory on its head. It turns out carpet is better for one's health than hard wood and tile and we have facts to prove it. Hmm. Could this be a conspiracy theory circulated by hard surface manufacturers to stop people from buying carpet? We turned to the Environmental Protection Agency (EPA) for some answers.
     When the EPA sought to examine data to link carpet to allergens, it selected hundreds of homes, buildings and schools. The agency was shocked to find that sample sites not only refuted all the negative carpet publicity, but found that floor coverings actually benefit people suffering from asthma and allergies. Tests of air just above carpet contained fewer allergens than the air above hard floors. Those conducting the study concluded that carpet cleaning will leave floors cleaner and safer than hard floors. The reason? Hard floor cleaning usually consists of sweeping - which redistributes allergens on the floor rather than removing them.
In addition to the floors they sampled, the EPA also talked to families who had switched from carpet to hard floor surfaces and their questions elicited supporting confirmation: there was no collective change in the health of the allergy or asthma sufferers after carpet had been replaced by wood or tile. Conclusions reached? Carpet is more of a health asset than hard floor surfaces.
     Of course, no study would be complete without telling us exactly how to keep allergens to a minimum to improve our family's health. You must vacuum often, have carpet professionally cleaned at least every six months (the EPA's recommendation and we support it!) and be sure your vacuum is equipped with a HEPA filter. You will also keep down the dust and dirt to a minimum by adopting a "no shoes" rule and keeping your heating and cooling system fan switched to "on," regardless of the season.
     Here's our final suggestion on the subject: many of us were sure pet hair caused allergic reactions, but in actuality, it's the pet's oil glands that are the culprits. Oils secreted by petting, shedding and licking do the most damage. So if pet allergies are a problem, there are ways to live in harmony with our favorite critters by vacuuming often, washing hands after petting animals, giving the job of pet brushing to non-allergic family members and wearing a mask during litter cleaning. Keeping pets out of rooms and off the furniture of those particularly hard-hit by allergic triggers will help too.

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Help, I have water everywhere.  What do I do? 

       It is very important not to panic during this situation. Keeping a cool head might be hard, but it might save more of your valuable belongings. It might help you to relax if we let you know that we are pretty good in drying your property back to normal. Try to follow the list below until help arrives.

.  Remove as much excess water as possible by mopping the area or using a wet/dry vac
.  Wipe as much excess water from wood furniture as you can and remove tabletop lamps and other items from    the furniture
.  Remove any artwork or painting from the walls
.  Remove any area rugs from your floors and hang to dry
.  Remove wet upholstery cushions from the frame and prop them up to dry
.  Place plastic or aluminum foil under any furniture legs that are not plastic, to avoid damage
.  Punch tiny holes in a sagging ceiling to release trapped water, place something underneath the holes beforehand to collect any trapped water

.  Don't Panic
.  Don't leave wet fabrics on the carpet or upholstery
.  Don't leave magazines, books or other colored items on wet carpet or floors use a wet/dry vacuum to remove excess water
.  Don't plug in electrical appliances while standing on wet carpets and especially while on wet concrete floors
.  Don't turn on ceiling lights or fans if they are wet, stay out of rooms where the ceiling is sagging from retained water.


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Sunset Beach, Ocean Isle, Cherry Grove , Little River,

North Myrtle Beach, Briarcliffe, Myrtle Beach, West Myrtle,

Conway, Longs, Murrells Inlet, Garden City, Socastee,

Pawleys Island, Litchfield, and Surfside

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